Shipping & Delivery Information
Shipping Fees: Australian Sweet Co works with major delivery companies such as Australia Post, Fastway Couriers, Couriers Please and TNT Express. The company is selected based upon the size and cost to a specific location.
There is a flat rate charge of $9.90 for Australia-wide delivery, and 10% off all orders over $70.
Once posted, we have no control over the delivery schedules, if there is a delay please let us know and we can lodge an enquiry.
Full tracking details will be emailed to the purchaser.
VIC, NSW, QLD, SA metro - 1-2 business days
VIC, NSW, QLD, SA rural areas - up to 4 business days
TAS - up to 4 business days
WA, NT - 5-10 business days, depending upon location
Optional upgrade to Express Post available
We now offer Express Post, for an additional cost. Please check the Australia Post website at www.auspost.com.au to check the delivery timeline for your suburb. If you are located in WA or NT it can take up to 3 business days due to the transit times with Australia Post, this is out of our control.
Time-frame: Australian Sweet Co packages all of our sweets to order, orders are packaged within 1 business da, ready to be collected on the next pickup run, which can sometimes be the next business day.
If for some reason there is a delay, Australian Sweet Co will contact the purchaser by email and/or phone. Generally deliveries are between 1-6 business days (excluding weekends and public holidays). Note however that if the location is remotely located, there may be an extra delay.
Please be very mindful when ordering Chocolate in warmer Months.. Order at your own risk, we cannot refund.
Broken or damaged Items
Please do not sign for your parcel until you have checked that your goods are in condition. If there are any damaged goods, send the parcel back to us and we will replace any damaged goods. If you sign for it, the goods become your responsibility and we will not replace any damaged or broken items.
Tax Invoice: A Tax Invoice/Receipt will be emailed upon payment of all orders. Additionally, a Tax Invoice along with the delivered purchase (unless specifically requested as the purchase is for a gift).
Australian Sweet Co can deliver sweets to most locations throughout the world, as per the following rates (note the purchaser may have duty/taxes depending upon your local customs).
Up to 1kg $16
United States of America
Up to 1kg $29
For more questions related to Shipping & Delivery, visit our FAQ.