Frequently Asked Questions


How Long Does the Rock Candy Last

As sugar is the main ingredient and is a natural preservative, the rock candy never goes off.  However if not stored in an airtight container (and not in the fridge), the luxe Rock Candy is a slightly different ingredient mix so that the letters/images can be formed, depending upon temperautre and storage conditions that can tend to go soft after 3+ months.

For the custom rock candy (and luxe rock candy) for events, these can be pre-ordered, ideally with delivery approx 2-3 weeks prior to your event.

If packaging yourself, glass jars are the best option as glass doesn't "breathe" and helps to stop the rock candy going sticky.  



Information relating to shipping can be found HERE.


Refunds and Returns

Information relating to refunds and returns can be found HERE.