Frequently Asked Questions

 How Long Does the Rock Candy Last

As sugar is the main ingredient and is a natural preservative, the rock candy never goes off.  However if not stored in an airtight container (and not in the fridge), the luxe Rock Candy is a slightly different ingredient mix so that the letters/images can be formed, depending upon temperautre and storage conditions that can tend to go soft after 3+ months.

For the custom rock candy (and luxe rock candy) for events, these can be pre-ordered, ideally with delivery approx 2-3 weeks prior to your event.

If packaging yourself, glass jars are the best option as glass doesn't "breathe" and helps to stop the rock candy going sticky.  

 Storage

Once opened, the products are best stored in a dry, airtight container (not in the fridge).  Humidity and moisture will possibly  make the rock candies and brittle sticky.

Rock Candy During Transit

All of the rock candy is quite "brittle" and whilst we do sieve all of the rock candy prior to packaging, what we've found is that during transit (and even simply as they move against each other in the jar/bag) candy dust or even small pieces may result at the bottom of the bag.  This is unfortunately unavoidable despite our absolute best efforts to package as carefully as we can due to the delicate nature of this product but in no way affects the deliciousness.

Shipping

Information relating to shipping can be found HERE.

 

Refunds and Returns

Information relating to refunds and returns can be found HERE.